Vol. 22 No. SI (2026): Guest Experience

Special issue: Guest Experience

• The Robot Hotel Paradox: Why Guest Satisfaction May Not Translate into Revisit Intention

  Daniel Costa Pacheco, Osvaldo Dias Lopes da Silva, Ana Isabel Damião de Serpa Arruda Moniz, Ling Li, Ulrike Gretzel

  1-16

  • PDF

• Memorable Food Experience, Satisfaction, and Behavioural Intention: An Application of the S-O-R Paradigm

  Çağrı SÜRÜCÜ, Azize HASSAN

  17-36

  • PDF

• Passenger Experience and Market Segmentation in Airports: Evidence from Online Reviews

  Ana Brochado

  37-55

  • PDF