Vol. 19 No. 3 (2023)

View Vol. 19 No. 3 (2023)

Editors: José António C. Santos, Margarida Custódio Santos, Alfonso Vargas Sánchez

Published: 31.07.2023

Tourism/Hospitality: Research Papers

The interactive effects of extrinsic and intrinsic motivations on service recovery performance: the mediating role of self-efficacy

Yanni Zhu, Yixuan Wang, Baoyi Song, Qiaoyan Feng, Huiying Lin, Juan Tang

7-22
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Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry

Sheena Carlisle, Stanislav Ivanov, Pilar Espeso-Molinero

23-40
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Business/Management: Research Papers

The impact of internal marketing on employee attitudes and behaviours in local public sector organisations

Ana Paula Rodrigues, Marta Barreira, Carlos Rui Madeira, Isabel Vieira

41-57
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The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience

Kamal Adewole Odunjo-Saka, Banji Rildwan Olaleye, Eric Sarpong, Abdurrashid Ibrahim, Jonathan Olusegun Adedokun

59-71
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Applied Cultural Studies: Research Papers

Self-disclosure and trust in the shared economy: a cross-cultural comparison

Peter Broeder

73-82
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