Vol 15, No 3 (2019)

Table of Contents

Tourism: Research Papers

Factors that affect perceptions of tourism resources’ value: the case of the Caminito del Rey PDF
Ismael P. Soler, German Gemar 7-16
Ruminative thought style and workplace ostracism’s effects on hotel employees’ turnover intention: the mediating effect of organisational identification PDF
Nuray Turkoglu, Ali Dalgic 17-26

Management: Research Papers

Validation of a measurement scale of service quality, image, customer satisfaction and loyalty in traditional trade PDF
Cláudia Miranda Veloso, Ana Paula Monte 27-35
Organisational resilience: a proposal of an integrated model and research agenda PDF
Cristina Chaves Goldschmidt, Kely César Martins de Paiva, Hélio Arthur Reis Irigaray 37-46